1. Do you offer free shipping?
Yes, we offer free shipping on all orders $49 and up. Orders less than $49 ship for $5.
2. Where do you ship?
We currently only ship within the United States. If that's not you, please send us an email to firstname.lastname@example.org to let us know where we should expand next.
We love shipping to active military on duty overseas via USPS. If you need any help placing your order contact email@example.com
3. How do I order a trial pack?
Our trial pack is a special offer we run occasionally where you can order 3 cookies for $9 with free shipping. One trial pack per customer. Follow us on Instagram to be the first to hear when the trial pack is available again!!
4. Are your cookies gluten-free?
Our cookies are gluten-free BUT they are made in a shared kitchen where gluten is present. If you have a severe gluten allergy or Celiac disease you should avoid our cookies just to be completely safe. We hope to move to a certified gluten-free facility soon.
RETURNS & EXCHANGES
1. I'd like to return or exchange my Baked Clean purchase. Now what?
If for any reason you're not happy with your Baked Clean purchase, please reach out to us at firstname.lastname@example.org. Our customer service team will be happy to either replace your purchase or issue you a refund.
Please note that return or exchange requests must be made within 30 days of their delivery date. To be eligible for a return, only a maximum of 3 cookies may be missing from each returned package. Your original packing slip must be included in the returned package.
No returns on our trial offer packs.
2. How do I go about returning or exchanging my Baked Clean purchase?
To return your product, you should mail your product to: Baked Clean , P.O. Box 801840, Santa Clarita CA 91380, United States. Include your original packing slip.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be made to the original form of payment.
For exchanges, please email email@example.com prior to mailing your original order. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
3. What do I do if my order is defective or damaged?
We are quality crazy and we are super careful to make sure every product is perfect before it heads your way. However, if you find a damaged or defective product upon arrival that doesn't meet your expectations, please send us a photo so that we can asses the situation and prevent it from happening again. We will either replace your order or issue you a full refund. Whichever you prefer.